Shipping policy
Shipping Policy
At Aphrós, we aim to make the delivery process as clear and straightforward as possible. Please review the information below before placing your order.
Where We Ship
Aphrós currently ships to:
-
Canada
-
United States
Available shipping methods and rates are calculated based on your order and delivery destination and will be displayed at checkout.
Processing Times
Orders are typically processed within 1–3 business days before shipment.
Processing time is separate from the estimated shipping or delivery time shown at checkout.
Processing may occasionally take longer due to product availability, fulfillment delays, weekends, holidays, or periods of higher order volume.
Once your order has shipped and tracking information becomes available, it will be sent to the email address provided with your order.
Estimated Delivery Times
Estimated delivery times can vary depending on:
-
Your delivery location
-
The products ordered
-
The shipping method available for those products
-
Carrier operations
-
Customs or other circumstances outside our control
Where available, estimated shipping information will be shown during checkout.
Delivery estimates are provided as estimates and are not guaranteed arrival dates.
Shipping Rates
Shipping rates are displayed at checkout before you complete your purchase.
Rates may vary depending on your destination, the products in your order, and the shipping method selected.
If faster shipping options are available for your order, they may also be displayed at checkout for an additional charge.
Tracking
When tracking information is available, it will be sent to the email address provided with your order.
Please allow some time after receiving your shipping confirmation for tracking information to begin updating.
Orders With Multiple Products
Products within the same order may occasionally be fulfilled or shipped separately.
As a result, you may receive:
-
More than one package
-
Separate tracking numbers
-
Packages arriving on different days
If only part of your order arrives, please check your shipping confirmations and tracking information before reporting an item as missing.
You will not be charged additional shipping after checkout solely because we fulfill an order in multiple packages.
Shipping Delays
While we aim to provide reliable delivery estimates, delays can occasionally occur due to carriers, customs, weather, high shipping volumes, holidays, or other circumstances outside our reasonable control.
Aphrós cannot guarantee exact delivery dates.
If your order appears significantly delayed beyond the estimated delivery window, please contact us through our Contact page with your order number so we can review the available tracking information.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact us as soon as possible. We will attempt to update the information when possible, but changes cannot be guaranteed once an order has entered processing or fulfillment.
Aphrós is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Additional shipping costs resulting from an incorrect address or a returned shipment may be the customer's responsibility where permitted by applicable law.
Customs, Duties & Import Charges
Depending on the destination, shipping method, and applicable local regulations, international orders may be subject to customs processing, duties, taxes, or other import-related charges.
Any applicable charges and how they are collected may vary by shipment and destination. Where available, relevant charges will be shown at checkout or communicated by the applicable carrier or customs authority.
Customs processing may also result in additional delivery time.
Lost Packages
If tracking information indicates that a shipment may be lost or has stopped updating for an unusually long period, please contact us with your order number.
We will review the available shipping and tracking information and determine the appropriate next steps.
A package experiencing a temporary tracking delay does not automatically qualify as lost or eligible for a refund.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please:
-
Check around the delivery location.
-
Check with other members of your household or anyone who may have accepted the package.
-
Review the tracking information for delivery notes.
-
Contact the carrier when appropriate.
If you still cannot locate your order, contact Aphrós and we will review the available information with you.
A package marked as delivered by the carrier does not automatically qualify for a refund or replacement. Each situation will be reviewed individually.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy and contact us as soon as possible.
Include your order number and clear photographs of the product and packaging when possible.
Questions About Your Shipment
If you have questions or concerns regarding an order, please contact Aphrós through our Contact page and include your order number whenever possible.
Last updated: October 2026