Return & Refund Policy

We want you to feel confident ordering from Aphrós. If something isn't right with your order, please contact us and we'll review the situation with you.

Returns

For hygiene and safety reasons, skincare products and other personal-use products cannot be returned once they have been opened, used, or had their original seal or packaging compromised.

Unopened and unused products may be eligible for return if you contact us within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the refund is the result of an error with your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery so we can review the issue.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

You will not be required to pay return shipping for an item we determine was damaged, defective, or sent incorrectly.

Missing Items

If an item is missing from your order, please contact us with your order number and details of what is missing.

Please keep in mind that orders containing multiple products may occasionally arrive in separate packages. We may ask you to wait until all shipments associated with your order have reached their expected delivery window before treating an item as missing.

Refunds

Once an approved return is received and inspected, or a refund is otherwise approved, we will notify you.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Shipping charges are not refundable unless otherwise stated in this policy.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfillment.

If an order has already been processed or shipped, the applicable return conditions in this policy will apply.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Aphrós is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

Delivery Issues

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members, and with the applicable carrier.

If you still cannot locate the package, contact us and we will review the available tracking and order information with you.

A delivery marked as delivered by the carrier does not automatically qualify for a refund. Each case will be reviewed based on the available information.

Product Reactions

Everyone's skin is different, and individual experiences with skincare products can vary.

Please review the product information and cautions provided before use and follow any patch-testing instructions where applicable.

A product generally cannot be returned or refunded solely because it was unsuitable for your individual skin after it has been opened or used. However, if you believe a product is defective or there is another issue with your order, please contact us.

If you experience significant irritation or an unexpected reaction, discontinue use.

Non-Returnable Items

We cannot accept returns for:

• Opened or used skincare products

• Products with broken or removed seals where applicable

• Items not in their original condition or packaging

• Items returned without prior approval

• Gift cards, if offered

• Items identified as final sale before purchase, if applicable

This does not limit any rights you may have under applicable consumer protection law.

Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact Aphrós through our Contact page.

Please include your order number whenever possible so we can assist you more efficiently.

Last updated: October 2026